Terms of service
1. Acceptance
Capley is a product of Tretter Holding LLC, a Colorado limited liability company. These terms are an agreement between you and Tretter Holding LLC (“Capley”, “we”, “us”).
They apply when you use capleycre.com, send us a form, or use the Capley app. By doing any of these, you accept these terms. If you use Capley for a company, you confirm you can accept these terms for it, and “you” includes that company.
When the app opens, you’ll accept these terms by clicking through at sign-up. A team can also sign an order form and a data processing agreement (DPA) with us. Where they differ from these terms, the order form and the DPA take priority.
Capley is built for commercial real estate professionals doing their own diligence. It is for business use.
2. The service
Capley is designed to read a deal’s documents, find the problems that change the price or the terms, and cite the document, section and page for each one. It also says what it couldn’t check.
Documents: leases, amendments, rent roll, T-12, CAM reconciliation, PSA, estoppels, title and the seller’s model. PDF, Excel and Word, including scanned pages.
Deals: commercial leases: retail, office, industrial and ground leases, single- or multi-tenant. Multifamily, hospitality and self-storage aren’t supported yet.
What it doesn’t do: Capley doesn’t value the property or approve deals. It prices specific findings where the documents allow and shows the basis. Valuation and the call stay with you.
Capley never scores the creditworthiness of individual tenants, never ranks or screens rental applicants, and never recommends terminating a tenancy or an eviction.
Analysis runs on Claude through Amazon Bedrock.
We may change, add or remove features. Before we remove a feature a paying customer relies on, we’ll give 30 days’ notice.
3. Pre-release and early access
Capley is pre-launch. Product screens on this website are design previews. Examples on this site use synthetic deals.
Early access is free. In early access, we suggest you run a deal you’ve already closed or killed, and compare what Capley flags with what your team found.
During early access, features may change, break or be withdrawn without notice; analyses may be incomplete, and some may not run; and our team will have no access to your documents.
If you give us feedback, we may use it to improve Capley without owing you anything for it.
4. Accounts
You sign in through our sign-in provider. Keep your sign-in details to yourself. You’re responsible for what happens under your account.
Give us accurate account details and keep them current.
Each workspace has an admin who manages its members and settings. Only a workspace’s owner or partner roles can kill or delete a deal.
Tell us at [email protected] or through the contact form if you think someone has used your account without permission.
5. Free trial
You can request a trial. We review each trial request by hand and reply by email. We may decline a request.
Trial terms are shown when you sign up.
Capley has no free plan.
6. Fees, invoices and payment
Paid plans aren’t available yet.
Prices and payment terms are as shown at checkout or on your order form.
7. Annual renewal and cancellation
Annual plans renew automatically. We’ll send you a reminder 30 days before each renewal.
You can cancel at any time by emailing [email protected]. A cancellation takes effect at the end of the current term.
8. Refunds
We don’t give refunds on annual plans, unless we end the service without cause, in which case we refund the unused part of your term pro rata, or the law requires a refund.
On every plan, a run that fails doesn’t use up a deal.
9. Your content
“Your content” means the documents you upload and the data in them.
You keep ownership of your content. You give us a limited, non-exclusive license to host, copy, process and display your content only as needed to provide Capley to you, and for no other purpose.
You confirm you have the right to upload your documents, including any tenant data in them.
Your documents will never be used to train models, ours or anyone else’s.
We don’t build profiles of the individuals named in your documents.
We own Capley, including its software and design. Apart from the rights these terms give you, these terms don’t transfer any of our rights to you.
Where it stays. Documents and analysis will stay in the United States.
Deletion. Documents will be deleted 90 days after a deal is closed or killed, or sooner if you delete them. If an open deal has no activity for 180 days, we’ll remind your workspace admin, and then the 90-day clock starts. Every deletion produces a receipt. Findings, reports, marks and notes stay until you delete the deal or the workspace.
Staff access. During early access, our team will have no access to your documents. After early access, a document will be opened only to fix a support or security issue, only with your workspace admin’s approval, and every access will be logged.
Reports. You can use the reports Capley produces for your own business. A broker can send a client copy with the broker’s logo on it. The client copy keeps the line that it isn’t legal, tax or investment advice.
Our Privacy notice says more about how we handle personal information.
10. AI output; no professional advice
Capley’s analysis is produced by AI. It can be wrong, and it can miss things. The coverage count shows which analyses ran and which didn’t, and why. Treat Capley’s read as a first pass you check.
Each finding is designed to link to the clause it came from. Totals show the math behind them. Price math comes from the documents at the going-in cap. It isn’t an appraisal.
Capley flags issues. Your team decides. A call in a Capley report is Capley’s read of the risks, for your own review. It isn’t a recommendation to buy, sell or hold.
Capley isn’t legal, tax or investment advice. Confirm legal, tax and investment points with your advisors. Capley doesn’t replace counsel’s legal read.
You and your advisors are responsible for the call.
11. Acceptable use
Don’t upload documents you don’t have the right to share with us; use Capley to score the creditworthiness of individuals, to rank or screen rental applicants, or to decide on an eviction or the end of a tenancy; use Capley to build profiles of individuals; send deal documents through the website forms; try to get at another customer’s data, or test, probe or get around Capley’s security; or send automated or bulk requests through the website forms.
You must also follow our model provider’s usage policy, the Anthropic Usage Policy, which applies to Claude on Amazon Bedrock.
12. Disclaimers
Capley is pre-launch. Product screens on this website are design previews, and examples use synthetic deals.
During early access and trials, Capley is provided “as is” and “as available”, without warranties of any kind. For paid plans, we’ll provide Capley with reasonable skill and care, as described in these terms and your order form.
Apart from that, and as far as the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t promise that Capley’s analysis is complete or free of errors (see section 10).
13. Limitation of liability
As far as the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible.
As far as the law allows, each party’s total liability under these terms is limited to the fees you paid us for Capley in the 12 months before the event that gave rise to the claim.
14. Termination
You can stop using Capley at any time. You can delete a deal at any time, and each deletion produces a receipt.
We may suspend your account for non-payment after giving you 14 days’ notice, or immediately for security abuse, such as trying to get at another customer’s data or to get around Capley’s security.
After an account ends, you can export your data for 30 days. After that, we delete the workspace.
15. Governing law
Colorado law governs these terms, without regard to its conflict-of-laws rules. Disputes are heard in the courts located in Denver, Colorado.
Before either of us brings a claim, we’ll both try in good faith to resolve the dispute by talking for 30 days.
16. Contact
For questions and legal notices, email [email protected]. You can also use the contact form at capleycre.com/contact. Choose “Pricing and invoicing” for billing questions, or “Something else” for anything else.